Complaints Procedure

You are free to complain about the service at any time, and a copy of our complaints procedure is displayed in the main hall.

Registered Provider:
Cantonfield Ltd – a Limited Company

Brian Spears – Brian is a pharmacist with many years experience in both hospital and community pharmacy. He visits the Home on a regular basis.

Luci Spears – Luci is the Registered Manager and has twenty years experience in community nursing. She holds the Registered Managers Award and is a Registered General Nurse.

Any complaint that you may have about our Home or the care you or your relatives receive here will be taken seriously.

Complaints should be made to either Brian or Luci Spears in the following ways:

  • In person
  • By email
  • By telephone 01903 815765

A written record of the complaint will be made and a copy provided to the complainant within three working days.
If you need help in making a complaint or in understanding our complaints procedure you can obtain help from an advocate at West Sussex Adult Social Care Tel: 01243 642555.

We would expect your complaint to have been fully investigated within 28 working days and a satisfactory conclusion reached within 6 months. We will keep you informed about the progress of your complaint throughout this time.

If you are not satisfied with the outcome you can complain to the Local Government Ombudsman

  • By telephone 0300 061 0614
  • By email

Our Home is registered with and regulated by The Care Quality Commission. The CQC will not get involved with individual complaints but are happy to receive information about services at any time. The contact details for CQC are:

Care Quality Commission
Newcastle upon Tyne NE1 4PA
TEL : 0300 061 6161